Conflicts in the Workplace Research Paper Example | Topics and Well Written Essays - 3750 words - 1

Conflicts in the Workplace - Research Paper Example Managing a conflict is an important task that occurs at three levels, according to Masters and Albright According to them, first of all, an individual must know how to deal with the conflict at a personal level like when he enters a conflict with a senior, a junior, a colleague, or a client. Second, he must be able to enable others in the organization to manage their personal conflicts. This is important because those conflicts will eventually come to you taking your extra time if they are not resolved in time by the people involved. Third, he must be able to work out an effective plan or strategy that should make sure that workplace conflicts are avoided and if occur then resolved in time. Conflicts at work â€Å"reflect systemic processes and patterns in how work gets done† thus it is important to determine those patterns so that better conflict management is made possible. It is also important to discuss here why at all managing a conflict at a workplace is important and wh y medication becomes necessary. Moore defines the mediation as the involvement of a third party, the mediator, in the resolution of the conflict, where the mediator has no personal relations with any of the conflicting parties involved. The mediator does not make decisions but assists the parties to reach such a solution that is acceptable for all those involved. Doherty and Guyler suggest that â€Å"there is a direct ratio between the quality of relationships across the workplace and long-term business effectiveness and success.†